Refund policy

Digital Product Refund Policy

Because MetricForgeHQ products are digital files delivered electronically, purchases are generally final after access or delivery.

Contact MetricForgeHQ within seven days of purchase if:

• You received the wrong product
• A file is corrupt or cannot be opened
• You were charged more than once for the same order
• Your download was not delivered and support could not restore access

Before requesting assistance, confirm that you are using the software version listed on the product page.

Refunds are not provided for change of mind, lack of software compatibility disclosed before purchase, failure to read the product description, or results that depend on the buyer’s data, decisions, workflow, or implementation.

For assistance, use the MetricForgeHQ Contact page and include your order number and product name. Do not submit protected health information, patient information, passwords, payment-card information, or other confidential data.

Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable law, including rights relating to faulty, misdescribed or undelivered digital content. Our request that you contact us within seven days is intended to help us resolve issues promptly and does not shorten any statutory claim period. Where a statutory withdrawal or cancellation right applies, it will be honored unless the legal conditions for its loss or exclusion have been met.